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“Who’s Managing the Managers?” – A Lesson in Management Performance 31 Jul 2013 | 08:32 pm
So often people are elevated to managerial positions because of their technical ability to do their job, not because they have the ability to lead, or manage people and operations. Take Ron for insta...
“To Be Engaged or Not to Be Engaged:” What the Actively Dis-Engaged Employee can do to Your Organization 28 Jun 2013 | 07:31 pm
Recently, Gallup conducted a poll of U.S. Employers on employee engagement and found that 28% of the American workforce is “engaged”, while 53% is “not engaged”, however, 19% of employees are “activel...
Going Beyond the Standard for Improving Patient Experience Customer Service 30 May 2013 | 08:54 pm
If you’ve ever been in the hospital or had a loved one in the hospital perhaps you were wondering what happened to the care piece in patient care. While healthcare institutions have upped their game i...
Taking Recruitment to the Classroom & Making it Stick: An Education in Employee Development 30 May 2013 | 08:53 pm
Two thirds of U.S companies have difficulty hiring full-time employees for specific job openings, because recruits lack skills that are necessary for performing the role that they would be hired to do...
What’s Causing Turnover in Your Organization? 15 May 2013 | 12:34 am
To compete with larger companies, small businesses should have efficient workforces that are as productive as possible. Increasing employee retention is one way to achieve this. High turnover in any o...
Getting Up on the Inside 15 May 2013 | 12:10 am
Sometimes we get discouraged by the little things that life throws our way. And while I realize that it’s not just one thing that can help one to become discouraged, it is the volume of happenings tha...
7 Ways to Get to the Truth: When the Sale “Disappears” 12 Apr 2013 | 02:31 am
You’re close, really close, to making a sale. Your potential client is in the market for your product or service and you’ve had a couple of good meetings. Have you been in this situation before? Of co...
Your Business Can’t Go According to Plan if You Have No Plan. 13 Mar 2013 | 01:39 am
What do you want to achieve this year? More new customers per week? Higher average order amounts? Better customer service ratings? No matter what it is you are shooting for, goal setting is one of the...
Catabolic vs. Anabolic Leaders – Part II 13 Mar 2013 | 01:23 am
Last month we discussed the characteristics and behavioral tendencies of anabolic and catabolic leaders, and how the anabolic leader “leads,” while the catabolic leader “manages.” Another distinction ...
Growing the Leader within Us 14 Feb 2013 | 02:03 am
Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in “leadership roles” are excellent leaders. But too ma...
