Recoveringengineer - recoveringengineer.com - Guy Harris: The Recovering Engineer
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You Cannot Sell What You Do Not Own 22 Jul 2013 | 07:28 pm
One day John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the cha...
Question What You Know Is True 25 Jun 2013 | 02:29 am
When you know that something is true and someone says something to contradict that knowledge, you will likely reject what they said without giving their statement serious consideration. After all, you...
Get Comfortable With Mistakes 29 May 2013 | 03:41 pm
One day a few years ago, my daughter and I had to drive about thirty miles on county roads through rural Indiana. Snow was not falling on the day we made this drive. However, there was plenty of snow ...
Conflict De-escalation Strategies: Control Your Tone and Body Language 8 May 2013 | 05:45 pm
The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either...
The Two Sides of Trust 23 Apr 2013 | 07:11 am
Like so many words we use commonly, trust has many layers of meaning. While most of us have similar general perspectives about what it means to trust another person, there are some subtle differences ...
Using Apology to De-escalate a Conflict 15 Apr 2013 | 07:43 am
Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits ...
Accept and Acknowledge Feelings to De-Escalate Conflicts 31 Mar 2013 | 02:19 am
A common reason that conflicts escalate is the perception of threat one or both parties see in the conflict escalation cycle. Taking an action that makes you non-threatening to the other person is a p...
Navigating the Emotional Minefield When Giving Performance Feedback 12 Mar 2013 | 03:44 am
Most supervisors deliver performance feedback to members of their team. A face-to-face meeting is the most common way to deliver feedback. During this meeting, the words you use are only part of your ...
Listening as a Tool to De-escalate Conflicts 12 Feb 2013 | 09:47 pm
Recently, I read this statement: “They keep yelling at me that I’m not listening.” I would love to give credit to the person who said it, but I’ve lost the source. I think I saw it as a tweet in my ...
Five Ways to De-escalate a Conflict 7 Feb 2013 | 07:39 pm
Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter reques...
