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Three Strategies to Improve Customer Experiences 26 Aug 2013 | 08:10 pm
The adage, “Time is money,” is quickly becoming, “Every second of delay means thousands of dollars in lost revenue” — especially for fast food retailers. Shaving off less than 10 seconds from customer...
The Best Questions to Ask While Doing a Survey 19 Aug 2013 | 08:10 pm
Marketing surveys serve multiple purposes. They are a way of connecting with existing customers and receiving their valuable feedback. Surveys are a way of building stronger customer ties, and they ar...
How to Overcome the Customer’s No 12 Aug 2013 | 08:10 pm
The customer’s always right, but that doesn’t mean you can’t morph someone’s no to a yes in order to make or upgrade a sale. Staying cool under fire and following a few customer service tips allows yo...
How to Follow Up With Customers 5 Aug 2013 | 08:10 pm
Customer service professionals have the tough task of responding to customer complaints, answering questions, and providing basic information about products and services—sometimes all on the same tele...
How to Learn About Customers by Watching Habits 29 Jul 2013 | 08:10 pm
Customer service is more than interacting with your customers. To provide the best customer service possible, you need to spend time observing customers to get a good understanding of your target mark...
Five Reasons to Outsource Your Sales Department 25 Jul 2013 | 08:10 pm
One of the best ways to expand your business is to outsource your sales department. This is something that many small business owners take for granted. It’s not easy. It takes trust to outsource your ...
Focusing on the Customer First and Foremost 22 Jul 2013 | 08:10 pm
The old adage says, “The customer is always right.” Putting the customer first is the first step you learn in customer service training. Even when you think that the person standing in front of you is...
Leveraging Talent Management to Support Customer Service Excellence 15 Jul 2013 | 08:10 pm
Talent management refers to the set of HR-driven management practices that underpin recruitment/hiring, performance management, employee development, succession planning, and compensation. Talent mana...
Why It’s Necessary to Connect with the Customer 8 Jul 2013 | 08:10 pm
Some of the most famous business models demand absolute customer satisfaction to the point where even crazy customers have to be treated with courtesy and respect. (And everyone has dealt with a few i...
Building Great Customer Service Teams 1 Jul 2013 | 08:10 pm
Customer service is an important part of business operations in all industries. When your customers are happy, your business should thrive. By providing customer service training to all staff members ...
