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The Slippery Slope Between Brand Hyperbole and Employee Dishonesty 15 May 2013 | 11:37 pm
Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for year...
Why You Need to Stop Pursuing Work-Life Balance 13 May 2013 | 09:38 pm
Work – Life Balance. As a baby boomer teen born to depression-era parents, I never heard that term once. Didn’t exist back then and, if it had, it would have never come out of my father’s mouth. Har...
When Laying Down No-Nonsense Rules, Use a Little Nonsense 8 May 2013 | 09:58 pm
When you fly, do you actually pay attention to the airline safety announcement? Neither do I. These FFA mandated announcements are, for the most part, monotonous, mundane, and insulting to the intelli...
When Managing Millennials, Don’t Lower Your Expectations; Change Them 24 Apr 2013 | 01:47 am
A customer service manager of a regional banking chain recently told me about a challenge her managers were having in getting young tellers to handle incoming calls when they were assigned phone duty....
Beyond a Paycheck: Motivating an Employee Who Doesn’t Need the Money 9 Apr 2013 | 08:53 pm
If you woke up today and discovered that you had won millions in last evening’s lottery drawing, would you still work? Always a great conversation starter, the number of Americans responding ‘yes’ has...
Leveraging Parents as the Third Leg of Your Employment Stool 3 Apr 2013 | 10:24 pm
It doesn’t take a mechanical engineer to understand why a stool needs at least three legs to fully support and balance even the slightest weight. When trying to support and balance the challenging wor...
Six Steps to Building Extraordinary Relationships (Guest Post by Mark Sanborn) 19 Mar 2013 | 02:36 am
One of the very best leadership speakers and authors on the planet just happens to be one of my closest friends, Mark Sanborn. His renowned book The Fred Factor has sold more than two million copies ...
The Best Way to Retain Employees is to Ask “What Would Make You Leave?” 13 Mar 2013 | 08:46 pm
Michele Klein, HR Manager for Fidelity Exploration and Production (a large player in the booming oil and gas industry) was doing an exit interview with an engineer who was leaving to take a similar jo...
Why the Candidate You Hired isn’t the Employee Who Showed Up 5 Mar 2013 | 02:17 am
“…but he interviewed so well!” the frustrated manager lamented at a leadership conference I presented for last week. “He was so sharp…so prepared. I thought he’d be a great fit. But when he came in ...
Potholes or Smooth Streets? Your Culture Hinges on Your Perspective 26 Feb 2013 | 07:41 pm
It made for a dreadful commute. The crater-like potholes dotting the main thoroughfare near my office were wreaking havoc on my car’s alignment. I wasn’t the only unhappy camper. The city was inundate...
