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HM Treasury kick-starts the end of the government outsourcing mega-deal 20 Aug 2013 | 01:24 pm
HM Treasury has become one of the first Whitehall departments to formally signal its intent to break up its existing single-supplier outsourcing mega-deal. The department is inviting suppliers to prov...
The supposed benefits of open-plan offices do not outweigh the costs 20 Aug 2013 | 10:01 am
The worlds of business, office design and psychology really need to get their heads together. Large open-plan offices have become the norm across modern cities despite a sizeable literature documentin...
How to handle forced change in Outsourcing 13 Aug 2013 | 07:14 pm
Forced Change in an Outsourcing – guidelines for communicating to reduce resistance Change Managers in an Outsource often assume that if the rationale for change is made clear to the people affected ...
How weak arguments can make a more effective call to arms than strong arguments 12 Jul 2013 | 02:33 pm
We often think of persuasion in terms of converting people to our side of an argument. Just as important in many contexts is the need to inspire supporters to do more to help a cause they already beli...
SERVQUAL test for Outsourcing 21 Jun 2013 | 05:09 pm
When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outs...
Let’s ban reckless politicians as well as reckless bankers 20 Jun 2013 | 02:39 pm
Some years ago I was sitting in the accountancy module B212 'window dressing and off balance sheet techniques' during my Masters course when the lecturer at the time piped up that one of the biggest f...
Reading comprehension just as good using a Kindle as with paper 7 Jun 2013 | 07:36 am
A significant milestone was passed last August when Amazon announced that sales of books on its Kindle e-reader platform outstripped print sales for the first time. There’s no question that e-readers ...
The Death of Traditional IT Outsourcing 21 May 2013 | 08:54 pm
The traditional model of outsourcing was typically based on writing long-term contracts for a fully-configured managed service following a competitive bidding process, with the provider's expectation ...
Sainsbury’s outsources banking following £248m deal with Lloyds 13 May 2013 | 05:36 pm
Sainsbury’s outsources banking following £248m deal with Lloyds Sainsbury’s Bank is embarking on a three-and-a-half year project to move its customers off the systems of Lloyds Banking Group followin...
Why your friends on Twitter are (probably) more interesting than you, and what to do about it 7 May 2013 | 10:39 am
Statistical logic means that your lover has probably had more sexual partners than you. Similarly, at the gym, most of the other users train more frequently than you. And your friends have more friend...
