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How to Integrate Google Docs and Dropbox Files into Assets 27 Aug 2013 | 03:04 pm
Many companies these days use Dropbox and Google Docs to work on collaborations or to share documents with different workers. When it comes to asset information this collaboration and sharing can be v...
How to Integrate Google Docs and Dropbox Files into New Incidents 26 Aug 2013 | 06:57 pm
Many companies these days use Dropbox and Google Docs to work on collaborations or to share documents with different workers. When it comes to incident information this collaboration and sharing can ...
What Happens When Help Desk Workers Get All Groovy? 23 Aug 2013 | 01:53 pm
Who says technically-inclined people don’t know how to have fun? They may go grocery shopping on Friday night (The lines are almost non-existent!), or spend their Christmas bonus building the ultimate...
Service Portfolio vs Service Catalog: The 5 Most Common Misconceptions 22 Aug 2013 | 01:49 pm
The IT service portfolio and service catalog are both important parts of an ITIL framework. The service portfolio is a living, historical document covering IT services that: were done in the past, bu...
Are Your Employees Ready for a Self-Service Portal? 21 Aug 2013 | 08:32 pm
When an IT service desk adds a self-service portal and encourages end users to use it, the benefits can be seen right away … if they’ve done it right. Whites come out whiter, and widowed socks will b...
How Problem and Change Management Software Works 20 Aug 2013 | 11:28 am
Major changes within an organization can be difficult. Furthermore, if you ask a bunch of managers how to ensure a successful transformation, each will probably have his or her own experiences and opi...
5 Steps to Building a Successful Knowledge Base 19 Aug 2013 | 11:24 am
Your IT team accumulates knowledge with just about every resolved help desk issue. So why not transform those solutions into a knowledge base to save time when the issue arises again? Who has time to...
Computers in Movies: Decade by Decade 16 Aug 2013 | 01:44 pm
If your only encounter with computers was through movies, you would come away with some interesting ideas about them. For example: They beep a lot They basically run on black magic Really fast typi...
5 Good Reasons for IT Help Desk Workers to Say No 15 Aug 2013 | 06:47 pm
Every job includes tasks nobody wants to do. When an organization is run well, these tasks are allocated in a fair manner, and everyone grumbles and eventually gets the job done. Everyone has to clea...
Customer Success: Kendra Scott 14 Aug 2013 | 12:00 pm
“We are a rapidly growing company and we realized that we needed a central repository for asset tracking.” - Nathan Toups, technology consultant for Kendra Scott Design Background Kendra Scott start...
