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Organizational Management in SAP CRM 14 Jul 2013 | 04:00 pm
Organization model in SAP CRM Organizational management is used for the mapping of the organizational structure of your company in the CRM organization model This enables you to: map your sales, se...
Overview of SAP CRM 13 Jul 2013 | 12:14 pm
Introduction In today’s highly competitive business environment, the focus of top companies is increasing on its most valuable assets – customers. Thus, the companies require a suitable software s...
SAP CRM Interaction Center 12 Jul 2013 | 12:13 pm
Interaction Center Agent Functionalities IC Agent receives incoming phone call from Web shop customer regarding problems with the product purchased. IC Agents have access to the knowledge search wit...
SAP CRM Sales Cycle 11 Jul 2013 | 12:09 pm
SAP CRM supports the implementation of complete sales cycle as per the customer-specific requirements which leads to maximize sales force productivity, ensure customer satisfaction, and thus quickly i...
SAP CRM – Partner Channel Management 10 Jul 2013 | 12:06 pm
Overview SAP CRM provides Partner Channel Management(PCM). This is used by the organization where sales or service of products is widely performed through indirect channels. Why use Partner Channel ...
Product Master in SAP CRM 9 Jul 2013 | 11:59 am
Concept of CRM product master SAP CRM provides product master for the management of products part of different business processes in your organization In terms of SAP CRM, Products are goods that ar...
Business Transaction Processing in SAP CRM 8 Jul 2013 | 11:52 am
What is a Business Transaction? Business Processes in SAP CRM: For various processes of a company, business transaction provides business structure and the functions that can be used. Thus a busines...
SAP CRM Pricing & Billing 7 Jul 2013 | 11:42 am
Overview Pricing functionality within SAP CRM is provided by Internet Pricing and Configurator (IPC) application IPC is a JAVA based application The IPC is responsible for pricing throughout the en...
All About Web UI Configuration & Application Enhancement Tools 6 Jul 2013 | 11:35 am
Overview SAP CRM has many standard roles defined (for e.g., Sales Professional) and applications within these roles (for e.g., Account Management) In general scenario, companies do not use the stand...
Account Management in SAP CRM 5 Jul 2013 | 11:32 am
Overview Almost all business transactions in an organization involve certain stakeholders like employee, contact person, organizational unit, etc. Within SAP CRM these participants involved in a bus...
