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Singapore National Day 9 Aug 2013 | 04:00 am
Wishing all our Clients, Customer Experience Advocates, Partners and Friends in Singapore, a Happy National Day. Photo Credit – Superb Wallpapers
Hotel Service Tips: 5 Basics Easily Forgotten 23 Jun 2013 | 05:01 am
Four times out of five, nobody notices little things like a cobweb in a corner, or the dust under the phone, but if you believe that no one will notice, that you’re far away from being the hotel from ...
Happy Philippine Independence Day! 11 Jun 2013 | 03:55 pm
To all our Filipino CEAs, Clients and Partners at SatisFIND, we wish you a Happy Independence Day! Given the current buzz about the Philippines, be it the “It’s more fun in The Philippines” campaign ...
Comparing mangoes to mangoes : Customer Engagement 29 Apr 2013 | 09:27 am
One of our CEAs is an expert on quality management and had an interesting story to share on Service Quality. He prefers to remain anonymous. Service Quality is a term that many know but only a few un...
Happy Chinese New Year! 9 Feb 2013 | 10:07 am
May the Year of the Snake be prosperous for all! To our Filipino-Chinese Customer Experience Advocates, we greet you “Kiong Hee Huat Tsai!” and “Gong Xi Fa Cai!” to our Singaporean Customer Experience...
Happy Republic Day 25 Jan 2013 | 09:37 pm
Wishing all our Clients, Customer Experience Advocates, Partners and Friends in India a Happy Republic Day. Image courtesy http://www.desivalley.com/
Service Star: LEGO Consumer Services 13 Jan 2013 | 10:22 pm
LEGO has a special place in the hearts of many growing kids. I remember when my parents gave me my first LEGO Technic, a yellow fork lift. I still have it and will admit to having played with it, ever...
Happy Holidays! 25 Dec 2012 | 07:01 am
Wishing everyone a Merry Christmas! We thank all our Customer Experience Advocates, Clients and Partners for a great year. Looking forward to an even better 2013!
Lessons on Customer Service: Standards Your Business Must Have 16 Dec 2012 | 09:00 pm
I am always asked by former colleagues and friends of mine what Kaiz and I do in Customer Experience Measurement or CEM. Mainly, they think that it has only to do with mystery shopping. But this blog ...
Customer Delight through Employee Empowerment 27 Nov 2012 | 04:33 pm
Customer delight is something every company aspires to deliver. A company that has employee empowerment instilled in its core ethos will consistently ‘wow’ the customer. I recently came across a vide...
