Serve4impact - serve4impact.com - Designing: service, customer service, customer management
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SDL and Webtrends® Announce Strategic Alliance to Deliver Unparalleled Customer Insights to Inform Customer Experience Management Strategies | SDL 27 Aug 2013 | 06:55 pm
See on Scoop.it – Designing design thinking driven operations See on www.sdl.com Filed under: Service design, service management
Service innovation trumps cost containment 27 Aug 2013 | 01:10 pm
See on Scoop.it – Designing design thinking driven operations New survey suggests cost-containment strategies can be counter-productive. See on www.moneymanagement.com.au Filed under: Service design, ...
Get Out of Your One Thing Box! | The Marketing Nut 26 Aug 2013 | 10:23 pm
See on Scoop.it – Designing design thinking driven operations They are wanting to know what is the ONE thing I do. Many keynote speakers and trainers focus in on ONE thing. They either do Facebook, Li...
Branding Strategy Insider | Brand Building and Emotional Benefits 26 Aug 2013 | 10:22 pm
See on Scoop.it – Designing design thinking driven operations Brand Building and Emotional Benefits http://t.co/qDw9BKU7qc via @brandinginsider #brand #emotions #cx See on www.brandingstrategyinsider....
Mayer’s Yahoo! – Can she marry product and business? | NEXT Berlin 26 Aug 2013 | 10:22 pm
See on Scoop.it – Designing design thinking driven operations There’s a great profile of Marissa Mayer up on Business Insider – that gives interesting insight into what makes tech companies different…...
Why Owned vs Earned is More Important Than Ever – Business 2 Community 26 Aug 2013 | 10:21 pm
See on Scoop.it – Designing design thinking driven operations RT @ArtilleryMarket: Why Owned vs Earned is More Important Than Ever ~via B2Community http://t.co/WhV5eRcEn2 See on www.business2community...
Content strategy, service design and physical objects 26 Aug 2013 | 10:20 pm
See on Scoop.it – Designing design thinking driven operations I had the opportunity to begin learning about content strategy in the last two months or so. I’ll probably have more to say on how this ch...
Systems Innovation | Geoff Mulgan and Charlie Leadbeater | January 2013 | Nesta 25 Aug 2013 | 12:14 pm
See on Scoop.it – Designing design thinking driven operations A terrific synopsis of a recent paper authored by social innovation leaders Charlie Leadbeater and Geoff Mulgan from NESTA in the UK as to...
CMO Tenure Is Not The Problem 25 Aug 2013 | 12:11 pm
See on Scoop.it – Designing design thinking driven operations Causal relationships and drivers have created the revolving door and short CMO tenure. Perspective based on human nature’s resistance to b...
How to: Create a Content Strategy (only 652 steps!) 25 Aug 2013 | 12:08 pm
See on Scoop.it – Designing design thinking driven operations Content strategies are complicated, and hard to make. But they’re powerful tools that marketers have used for decades. Learn how to create...
