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Chat as a Support Channel 31 Jul 2013 | 11:15 pm
Support organizations are being challenged to innovate and improve how they assist customers in a world of real-time communications. As service organizations look for ways to get closer to their custo...
2013 Executive Forum – Boston 26 Jun 2013 | 01:21 am
Service Strategies will host our annual Executive Forum Event on October 8th and 9th in Boston, MA. The event brings together senior leaders from technology service organizations who will share their ...
Webinar – Using Multi-Vendor Support to Speed Resolution 25 Jun 2013 | 03:33 am
Join us on July 18th at 9:00 AM Pacific for this informative webinar titled Leveraging Multi-Vendor Support to Speed Resolution. Our guest speakers will be Dennis Smeltzer and Paul Esch of TSANet. In ...
Service Strategies Sponsors TSANet Conference 22 Jun 2013 | 07:56 am
Service Strategies will be sponsoring the upcoming TSANet event scheduled for September 10th - 12th, 2013 in San Jose, CA. We are pleased to support the conference, which marks the 20th anniversary of...
Webinar – Solving the Mystery of Measuring Service Deflection 15 Jun 2013 | 12:21 am
Join us on Thursday, June 27th for this complimentary webinar. Register Now One of the most elusive of all metrics in the technology support world is accurate service case deflection. There are many ...
4 Steps For Leading Teams Through Complexity and Conflict 3 Jun 2013 | 11:57 pm
Business is more complex than it has ever been. Companies have to compete in a global economy, adapt to constantly shifting market trends, acquire and master new technologies that continually change h...
2013 Asia Pacific Summit Presentations 22 May 2013 | 12:37 am
Join Service Strategies for the Service Industry Summit - Asia Pacific, on May 21 - 22 in Sydney, Australia. The event theme is Perspectives on Global Technology Services. Learn from industry leading ...
On Demand Webinar – Conversations That Get Results and Inspire Collaboration 7 May 2013 | 12:17 am
What is the key to business success? COLLABORATION. In this On Demand Webinar, author and executive coach Shawn Kent Hayashi discussed the principles outlined in her latest book "Conversations That Ge...
Teradata Customer Service Global Support Center Recognized for Delivery of Exceptional Technology Support 6 Mar 2013 | 01:43 am
SAN DIEGO—June 20, 2012—For the third year in a row, content security leader Websense has been recognized for excellent customer service and support, by attaining certification under the prestigious S...
On Demand Webinar – Rock Star Service Account Management 25 Jan 2013 | 05:19 am
In this fast-paced, experienced based one-hour session, attendees learned what it takes to build a great service account management organization. The session was designed specifically to help those re...
