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Memorable experiences make for “WOW” customer service 11 Aug 2013 | 09:44 pm
Perhaps the best of the best try to make every experience memorable by paying special attention to details. One recent experience at the Ritz Carlton where my real estate partner and I recently visite...
Recruiting talented employees to enhance customer service 31 Jul 2013 | 07:12 pm
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. These are the people who become the eyes, ears, and voices for any org...
In the fiercely, competitive struggle of fashion and service, Burberry does it well 17 Jul 2013 | 09:29 pm
What keeps a company in business in today’s competitive retail market? For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minu...
Personalize your customer service 10 Jul 2013 | 06:28 pm
Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or servi...
How credit card companies offer different levels of customer service 14 Jun 2013 | 09:54 pm
Credit cards are an important way of life for most Americans. According to CreditCards.com, the average consumer has nearly $16,000 in credit card debt, and the average interest rates of credit cards ...
How credit card companies offer different levels of customer service 14 Jun 2013 | 09:54 pm
Credit cards are an important way of life for most Americans. According to CreditCards.com, the average consumer has nearly $16,000 in credit card debt, and the average interest rates of credit cards ...
Customer service principles learned from a dentist 7 Jun 2013 | 09:43 pm
Not many of us look forward to visiting the dentist, but it bears witness that those who ignore their teeth, eventually their teeth go away. Of course notwithstanding anything to the contrary, dentist...
Customer service principles learned from a dentist 7 Jun 2013 | 09:43 pm
Not many of us look forward to visiting the dentist, but it bears witness that those who ignore their teeth, eventually their teeth go away. Of course notwithstanding anything to the contrary, dentist...
A practical approach to dealing with customer service frustrations 21 May 2013 | 07:56 pm
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, w...
A practical approach to dealing with customer service frustrations 21 May 2013 | 07:56 pm
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, w...
