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Many Retailers Lagging in Social Media Responses to Customers’ Issues 12 Jul 2013 | 07:14 pm
By Rachel Farrell | Posted: July 12, 2013 on www.prdaily.com If you’re among the 50 percent of U.S. online retailers that use social media for customer service, stand up and take a bow. If you take l...
Many Retailers Lagging in Social Media Responses to Customers’ Issues 12 Jul 2013 | 06:51 pm
By Rachel Farrell | Posted: July 12, 2013 on www.prdaily.com If you’re among the 50 percent of U.S. online retailers that use social media for customer service, stand up and take a bow. If you take l...
40% of Consumers Show Loyalty Regardless of Deals 23 May 2013 | 07:43 pm
May 23, 2013 More than forty percent of consumers say they are loyal to their favorite restaurants and will go there whether or not the establishment has a promotion, reports The NPD Group, a leading ...
Two New Roller Coasters Now Open at Fun Spot USA 23 May 2013 | 07:27 pm
FROM THE ORLANDO SENTINEL By Dewayne Bevil, Orlando Sentinel10:09 a.m. EDT, May 22, 2013 Both of Fun Spot USA’s new roller coasters are now operating and open to the public, the park has announced. Wh...
Who Makes a Better Mystery Shopper? Kirk or Spock? 21 May 2013 | 12:39 am
When the U.S.S. Starship Enterprise crew recently went on shore leave, we received two requests asking to be scheduled for the same QSR coffee mystery shop at StarFleet Headquarters. One was from Capt...
Server Saga Shows Lack of Customer Care 21 May 2013 | 12:04 am
Jim Stratton ORLANDO SENTINEL BUSINESS COLUMNIST 9:18 a.m. EDT, May 19, 2013 After 30 minutes on the phone with Duane Siebert, I’m pretty sure he’s not crazy, but I’d understand if you wanted to argue...
What You Can Learn from Casual Dining 19 Apr 2013 | 06:48 pm
David Blackburn has been in the foodservice business his entire adult life. Since 1979, the McAlister’s Deli franchisee has cataloged more than 25 years of experience in the casual-dining sector, spen...
What “The Walking Dead” can Teach us about Mystery Shopping! 3 Apr 2013 | 01:22 am
AMC’s Easter Sunday Season 3 finale of mega-hit, “The Walking Dead”, the highest rated drama in the history of cable television, scored another ratings best when 12.4 million viewers tuned in, with 8....
A Tale of Two Brands 1 Mar 2013 | 03:27 am
While traveling in February I experienced a sequence of events that so clearly contrasted a group of employees who naturally displayed superior customer service with another group of workers who have ...
A Tale of Two Brands 1 Mar 2013 | 03:27 am
While traveling in February I experienced a sequence of events that so clearly contrasted a group of employees who naturally displayed superior customer service with another group of workers who have ...
