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TweetTwain-Swiss Army Knife To Automate Twitter Participation 20 Apr 2011 | 01:56 pm
Automate participation on Twitter? Sacrilege, but readers who follow me and read my articles will know that I'm convinced that the time and effort to interact with friends and followers on social medi...
Cancelling Book Project - Giving The Business To Social Media 15 Mar 2011 | 12:33 pm
After some long consideration, and after working on this book for 18 months, I've decided to shelve the project indefinitely. Starting writing projects, then stopping is not that atypical for me, and ...
Eliminate #hashtag spam (ATT: #custserv folks) 12 Feb 2011 | 05:54 am
Hashtag spam occurs because when you follow a hashtag you will see ALL uses of it, even if some of the tweets come from people who you have banned. The current example on #custserv involves an account...
Artisteer - Great Software For the Graphic Impaired To Build Stunning Blogs/Websites 24 Jan 2011 | 05:44 am
You’re a small business. You want a website or blog that stands out from the crowd by being original and useful, and that showcases what you have to offer. What, no budget? Worse yet, no skills with c...
The Power of an "Unsocial Website" 20 Jan 2011 | 09:19 am
With all the hubub about social media as THE essential business tool, I get the impression that companies are ignoring or under developing their websites. One of the advantages of a website is that th...
GoDaddy - The Swiss Army Knife of All Things Web 19 Jan 2011 | 03:07 pm
In 2010, I wanted to do and try some things that I couldn't do on my other hosts. I'd maxed out the number of domains I could host on Futurequest and Hostnexus (another of our hosts), and I wanted to ...
Futurequest - The webhost of choice 19 Jan 2011 | 12:04 pm
if you want a cheap webhost, Futurequest is not for you. If you want to host many domains, there are better choices. However if you want an incredibly reliable webhost that protects its customers from...
Your Social Media 2011 Plans 19 Jan 2011 | 11:00 am
Q: Now that we're into 2011, have your perspective on social media changed? Do you still see investing in it for business purposes as a low yield thing? Robert: Yes. I haven't seen any data to sugges...
Why Most "Common Wisdom" About Social Media and Customer Service Is Wrong 18 Jan 2011 | 06:53 am
Amidst the hype and hope about the power of social media and customer service, a good number of statements have been made that way overstate the power and effects of social media. One of the most obvi...
Moving Blog Posts To Your Website - Essential 17 Jan 2011 | 05:31 am
The ease of blogs to get content online quickly and without knowing how to code html has been a boon to many businesses out there. It's allowed non-technical people a hands-on opportunity to have a vo...
