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Delta Banks on 19,000 Windows Phones to Ramp Up Customer Service 26 Aug 2013 | 11:05 pm

Delta Air Lines has outfitted its more than 19,000 flight attendants with Windows Phone 8 mobile devices that it expects will further customer service and facilitate on-board transactions. Specificall...

Echopass Revs Its Engines for Enterprise Contact Centers 26 Aug 2013 | 05:00 pm

Echopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications an...

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