Most social customer service related news are at:
Social Advocacy & Politics: @AmbassadorPower Holds a Twitter Townhall 27 Aug 2013 | 01:30 pm
I strongly encourage public officials to hold Twitter townhalls (and Facebook townhalls, and Google+ townhalls.). These events bring government closer to the people and improve public trust in governm...
5 Metrics You Should Be Tracking on Twitter, But Probably Aren’t 27 Aug 2013 | 01:00 pm
Many people still assume that the number one way to determine success on Twitter is by gauging how many followers their account has. This can be a misleading figure but there are some useful metrics y...
More social customer service related news:
4 benefits of social customer service advancedcomputer.com 25 May 2012 | 03:15 am
Customer service is one of the most integral parts of the company-client relationship and possibly the only part where a company interacts with customers at all points in the relationship. The modern ...
Social Customer Service – 10 tips to help you out. kpstudios.co.uk 16 Feb 2012 | 03:26 am
Let’s talk about social media and customer service and how to get the most from it. here are 10 things to do if you’re getting into social customer service. 1. Listen effectively: If you know what...
Social Media als Social Customer Service – oder warum Swoodo das Prinzip Social nicht verstanden hat intereye.de 20 Mar 2012 | 11:12 pm
Nach längerer zeitbedingter Abstinenz beim Schreiben hier (mea culpa), hat mich ein Artikel auf Internetworld.de doch mal wieder angestachelt, die Diskussion um das Thema Social Media, Social Commerc...
Why Social Customer Service Matters socialbusinessnews.com 17 Jul 2012 | 12:51 pm
As the world becomes more and more dependent on social media, brands are now using platforms like Facebook and Twitter to communicate with their customers. Marketing is no longer the most important wa...
Social Customer Service godivs.com 15 Jul 2012 | 08:00 pm
Social Customer Service
Il Social Customer Service del Gruppo Fiat tramite Twitter aftersalesonair.it 17 Jul 2012 | 06:36 pm
Che il Social Customer Service è sempre più una strategia da percorrere per creare engagement con i propri clienti è ormai opinione condivisa, ma spesso ci sono difficoltà non sempre evidenti da super...
Why Social Customer Service Matters socialbusinessnews.com 17 Jul 2012 | 12:51 pm
As the world becomes more and more dependent on social media, brands are now using platforms like Facebook and Twitter to communicate with their customers. Marketing is no longer the most important wa...
Social Customer Service – Online Customer Service Best Practices [part 5] livechatinc.net 3 Aug 2012 | 06:22 am
Support teams, equipped with telephones, help desk software and live chat, usually don’t have any direct access to the company’s social media profiles. Compared to all the support tools mentioned abo...
Facebook Ready to Hand Non-Fans to Brands? vitrue.com 17 Aug 2012 | 12:41 am
Making friends with your customers? Creating and publishing desirable, relevant content? Building real relationships with people via responsive social customer service? For many brands, all that st...
Social Customer Service: Why You Must Offer it Right Now fusionmarketingexperience.com 18 Sep 2012 | 04:47 pm
Social media initially burst on to the scene as a way for people to interact with each other through the Internet. It was not long before marketers saw it as a way to serve several marketing goals and...
