Thecustomerblog - thecustomerblog.co.uk - The Customer & Leadership Blog
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Customer Experience: What Can We Learn From An Organisation That Kills It’s Customers? 7 Aug 2013 | 10:25 pm
I am coming out of my self imposed August retirement to write about something that calls to me, deeply. And to share with you insights and learnings which show up for me as being valuable if you are u...
Vizolution: A great way to drive sales conversions and improve the customer experience? 31 Jul 2013 | 08:04 pm
I have mixed relationship with corporate technology given my first hand experience of it. It is true that technology is essential and it brings many benefits. It is also true that most corporate techn...
The Power of Essential Integrity In A World Where Integrity Is Lacking 25 Jul 2013 | 12:55 am
You are most effective when you act out of essential human values. When you behave with integrity, you use the challenges in your life to express your higher self. You might not always achieve success...
Customer Service, Customer Experience, Customer-Centricity: Just Fluff? 24 Jul 2013 | 04:43 am
Is Customer Experience just fluff? Is all this talk of customer service, customer-centricity and customer experience merely fluff? That is the question that someone put to me recently. Allow me to an...
The Dark Side of Customer Focus, CRM, and Customer Experience 19 Jul 2013 | 05:16 am
What is the cost of putting profits before customer interests? This week one of the UK’s largest insurance brokers got hit with a £7.4m fine. Why? This is what Tracey McDermott, the FCA’s director of...
Shiny Objects and Stupid Practices Won’t Make You a Customer Loyalty Leader 17 Jul 2013 | 01:04 am
Imagine coming across a car that grabs your attention – in particular you are taken with the handling and performance of the car. So you take a look at this car and identify the features that contrib...
Strategy: Forget The Customer and Focus on Purpose? 12 Jul 2013 | 03:56 am
Is purpose the vital access to performance and the starting point of strategy? What explains the variability in performance – revenues, profits, share prices – across firms who compete in the same in...
Does Your Business Emanate the Warmth of a Cool Fluorescent Light? 9 Jul 2013 | 11:55 pm
I recently read Setting The Table by Danny Meyer. This book shows up for me as inspiring, useful and entertaining. In this post I want to share with you a few passages from this book and my thoughts o...
Want to Cultivate Great Customer Relationships? Take the Road Less Travelled 5 Jul 2013 | 03:18 am
Is there a secret to great customer service? Is there a secret to great customer experiences? Is there a secret to cultivating genuine-meaningful-profitable relationships with customers? Is there a s...
What Kind of Customer Experience Builds Genuine Loyalty? 3 Jul 2013 | 01:36 am
What is the word that best describes or points out the fundamental context/orientation that underpins business as usual? It occurs to me that the word is “taking”. Taking as much as possible from th...
