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How to configure EC500 on Avaya CM – EC500 Part 2 14 Mar 2011 | 05:19 am
We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be d...
25. Caring for your mobile users – EC500 – Part1 14 Mar 2011 | 04:49 am
In the next two lessons we’ll be discussion about the options that are available to our “mobile” (or more like mobile phone carrying) users. There are basically two very helpful options that a mobile ...
24. World Class Routing – part 5 – The link between the DID and extension 7 Feb 2011 | 06:00 pm
So, we spoke about how a call is going out when we spoke about the ARS tables. However, you might ask yourself how does the system know what number to display when you make that outbound call? If you ...
23. World Class Routing – part 4 – ARS Digit Conversion 31 Jan 2011 | 12:46 pm
Well, first I have to apologize for not writing for so long. We’ve been blessed with a kid on Dec 27th so there was not a lot of time to write. However, things settled down a bit now so we can carry o...
My Blackberry is not working 14 Jan 2011 | 04:55 pm
Have fun!
22. World Class Routing – Part 3 – ARS tables. 11 Jan 2011 | 06:13 pm
I hope you remember the discussion regarding dialplan (where you added the 9 as a FAC) and the feature access codes because you will need them here. We spoke about how the system knows to access the o...
How to use an analog source for Music On Hold 11 Jan 2011 | 08:59 am
I had users asking me how to setup analog devices for music on hold. Well, this is going to be probably the shortest post so far. What you have to do is to connect the lineout of a music source (like ...
How to use a wav file as Music on Hold 6 Jan 2011 | 04:40 pm
Create the announcement extension. 1) In CM, build an announcement. Announcement Name: cannot contain any spaces or special characters. In this example I used: Annc Name: Music1 Annc Type: ...
21. World Class Routing – Part 2 – Route-Patterns 24 Dec 2010 | 06:15 am
What are the commands associated with route-patterns ? Well, as usual: display route-pattern [number] change route-pattern (no add command, you can just change). I will start with the list command ...
20. World Class Routing – Part 1 – FRL 24 Dec 2010 | 06:14 am
If you remember I’ve said that the trunks are the way a call gets out of the system. It’s important to make this small distinction. Direct dialing is when you dial a extension in your system according...
