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Giving Up Is Easy 17 Jul 2013 | 08:04 pm
Giving up is easy. Seriously. It takes no effort at all to just throw in the towel and walk away. What is NOT easy is staying the course.
They said WHAT? 18 Jun 2013 | 01:00 am
When you are calling someone, NEVER assume anything about the person who answers the phone. You never know who you might be talking to ... it might be the CEO!
It’s OK to not be OK, just don’t stay there 21 May 2013 | 08:25 pm
If you are facing a major business or life crisis … it’s OK to not be OK!!! It’s perfectly fine to be upset or angry about it. Just remember to not stay there because the longer you stay down in negat...
Please don’t say “you’re welcome” ever again 16 Apr 2013 | 01:16 am
If you want to take your customer service to the next level, you can start by just changing a few words.
Five Critical Things your Business Needs… 1 Apr 2013 | 09:15 pm
Here are some ideas that have worked really well for me over the years...
What Should You Say (and Not Say) to a Reporter? 28 Mar 2013 | 12:43 am
A reporter has left you a voice mail... what do you do?
When life throws you to the ground, what do you do? 28 Feb 2013 | 02:49 am
How do you handle stress? What do you do to get through it? Here are six ways.
2013 Resolutions 23 Jan 2013 | 12:48 am
Ron’s Rants and Raves Ron is Katharine’s husband, business partner and co-founder of Triangle Concierge. About a year ago he retired, but Katharine asked him to come out of retirement late last year ...
Five Ways to Start Fresh in 2013 8 Jan 2013 | 10:18 pm
Five ways to start fresh. Katharine offers her views on how to freshen up your business (and life) in the 2013
Leave your old baggage in 2012 14 Dec 2012 | 11:32 pm
Why go into the New Year with old baggage in your head? Do you really need to hold onto that irritating memory of Serena in the fifth grade who called you a loser? How about that girl or boy who dumpe...
