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Summary of last week’s slowness issue 26 Aug 2013 | 11:26 pm
Between Monday morning and Tuesday afternoon the UserVoice service experienced intermittent periods of slowness which sometimes resulted in 504 timeout errors. These periods lasted about 45m to an hou...
We’ve reorganized our settings 23 Aug 2013 | 12:00 am
As we prepare for the public launch of Touchpoint Toolkit we’re also taking a moment to improve some interfaces that have been neglected. It was pretty obvious that we needed to work on a reorganizati...
Scheduled Downtime Today 21 Aug 2013 | 10:47 pm
Update – 5:25pm – disk replacement successful. Everything should be back up and running at this point. We’ll be doing a separate update/post-mortem on the slowness we’ve seen this week; expect that to...
Slowness in the admin console 20 Aug 2013 | 05:57 am
If you felt like your admin console was slow today (or you were greeted by 504 error codes), you’re not alone. Our team has been working hard today to determine the cause of slowdowns across all accou...
Widget issue resolved 14 Aug 2013 | 03:11 am
An issue arose for customers with our classic widget without our new embed code yesterday afternoon. As we rolled out changes to Touchpoint Toolkit, any customer using that old embed code saw their cl...
Announcing true CC’s and BCC’s for tickets 12 Aug 2013 | 11:12 pm
CC’ing. It’s an email feature we’ve grown accustomed to as we’ve brought people into projects, asked for help, or directed a customer to the right person. Thanks to your feedback, we learned that the ...
Stale ticket search now corrected 13 Jul 2013 | 12:02 am
Earlier this week, searching for tickets by custom field or keyword in the admin console resulted in stale results. We’ve since corrected the issue after you guys let us know (thanks!) and we’ll conti...
Announcing updated UserVoice Analytics! 11 Jul 2013 | 11:16 pm
As important as it is to focus on the daily care of your customers, it’s just as important to take a high-level look at how you’re doing it and adjust your tactics and strategies. With that in mind w...
Say hello to HTML formatting for tickets 9 Jul 2013 | 10:52 pm
In a small improvement to your admin console, we’ve added HTML formatting for your ticket responses. Bold important items, insert headers for those multipart tickets, add lists – you know, HTML stuff!...
Error passing values via Javascript earlier this week 5 Jul 2013 | 10:09 pm
If you’re one of the folks taking advantage of the ability to pass custom fields into UserVoice via Javascript, this pertains to you. (Everyone else, check out the feature, it’s pretty powerful.) Whe...
