Voxeo - blogs.voxeo.com - All Voxeo Blogs Feed
General Information:
Latest News:
Join Us At Summit – Create Raving Fans and Unbeatable Customer Care 23 Aug 2013 | 04:26 pm
If you haven’t looked at the Voxeo Summit agenda yet, we’ve packed it this year with exciting speakers and in-depth sessions and demonstrations that will inspire you to create truly remarkable custome...
How Do We Get Ready For SpeechTEK? With a LEGO Dance Party… 16 Aug 2013 | 11:43 pm
Earlier this week, we posted a little teaser for what we’re giving away if you’re visiting us this year at Booth 501 at SpeechTEK, CRM Evolution or Customer Service Experience, in our special “Build O...
ITExpo Vegas: Is WebRTC the Future Of Customer Service? 15 Aug 2013 | 09:26 pm
If you’re attending TMC’s ITExpo Vegas – August 26-29, 2013 at the Mandalay Bay – please check out the “Is WebRTC the Future of Customer Service?” session on August 27th from 2:45-3:30pm. Voxeo’s Tobi...
Build On Voxeo: Special SpeechTEK Swag 15 Aug 2013 | 12:16 am
Every year, we look for something fun and memorable to gift to attendees at the many conferences that Voxeo attends. If you’re visiting us this year at SpeechTEK, CRM Evolution or Customer Service Exp...
This Year’s Historic, Hip (possibly Haunted?) Customer Summit Location 13 Aug 2013 | 08:29 pm
Each year we search high and low for the perfect Voxeo Customer Summit location. We’ve been at the stylish Grand Bohemian, the ultra cool Hard Rock Orlando, the luxurious JW Marriott and the funky NHo...
Meet the New Aspect at SpeechTEK and CRM Evolution NYC 12 Aug 2013 | 08:01 pm
Voxeo has been sponsoring SpeechTEK for a long time, but this year’s event will be a first. Not only are we the Diamond Sponsor of all three conferences (SpeechTEK, CRM Evolution and Customer Service ...
Multi-Slot Speech Recognition at the McDonald’s Counter – IVR vs the Human Brain 2 Aug 2013 | 05:50 pm
Customer service is script-driven. As a matter of fact, the human brain has a concept of scripts, and domain. It helps with disambiguation in speech communication. At a McDonald’s counter, e.g., the p...
Voxeo Makes the List Of Best Companies To Work For In Florida 30 Jul 2013 | 01:36 am
What does it take to be one of the best companies to work for in Florida? Florida Trend takes many factors into account to determine the best of the best, involving a two-part process: the first cons...
To fix your contact center challenges, fix your data – and “think customer” 29 Jul 2013 | 08:08 pm
When becoming a customer of a provider of services or goods, there will be communication. You will either talk to a representative face-to-face, or through the phone. Maybe through live chat on the we...
Introducing a Game-Changing Event for Aspect 26 Jul 2013 | 05:31 pm
Only 3 plus calendar quarters ago we set out on a mission to be the best provider of omni-channel customer interaction solutions in the world. Taking inventory of our strongest assets – both in the U...
