Zapposinsights - beta.zapposinsights.com - Zappos Insights
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It's Customer Service Week! 5 Oct 2012 | 01:45 am
10/04/2012 In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first week of October. Well, it’s the first week of October, and as...
A Memorable WOW Experience 21 Sep 2012 | 02:03 am
09/19/2012 The Zappos Family loves sharing WOW stories. In this WOW story Valerie shows just how empowered Zapponians are to create memorable experiences. Take five minutes to read this blog about ho...
Four Peer-To-Peer Ways Zappos Employees Reward Each Other 10 Sep 2012 | 10:00 am
09/10/2012 In the Zappos Family, peer-to-peer employee rewards programs help build a positive team spirit. Zapponians have the chance to acknowledge others who are excellent examples of the culture ...
From the Desk of the Culture Kitten 1 Sep 2012 | 02:15 am
08/31/2012 Every Zappos employee has their own perspective on what it's like to come to work every day. In this blog post, see what the Zappos Culture is like through the eyes of Zappos Insights' ver...
Sharing Great Calls 4 Jul 2012 | 04:23 am
07/03/2012 Recognition is a big part of keeping moral high in any organization. Here at the Zappos Family we are constantly pushing ourselves to find new ways to recognize our team members for t...
The Power of PEC 27 Jun 2012 | 04:43 am
06/26/2012 I get asked quite often what the secret to Zappos customer service is, and my response is that it’s not much of a secret at all; it’s simply making people feel special and happy. Zapp...
Sprints vs Marathons 19 Jun 2012 | 12:30 am
06/18/2012 In this blog, Zappos Insights Manager Robert Richman explains the difference in "running" a company like a sprint opposed to a marathon, and how the idea of agile development can ass...
Happy Birthday Zappos! 7 Jun 2012 | 01:00 pm
06/07/2012 Happy birthday to you. Happy birthday to you. Happy birthday dear Zappos. Happy birthday to you. We turned 13! We are now awkward teenagers. The official birthday was June 1st, ...
The Benefits Of Having A Coaching Program 1 Jun 2012 | 01:00 pm
06/01/2012 The Zappos family has a company coach on site to help employees with their personal and professional goals. Learn about the benefits of having a goals department and how it has helped...
Connecting and WOWing Remotely 24 Apr 2012 | 05:37 am
04/23/2012 One of the questions we get a lot is how do we build connections between the team members at our offices in Las Vegas and our warehouses in Kentucky. In this blog post by our very own...
