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Olá, Brasil! 27 Aug 2013 | 06:21 pm
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent Zendesk Benchmark report, Brazil was tied for second place in the list of cou...
Tip of the week: building a thriving Help Center 26 Aug 2013 | 09:19 pm
Customers want to help themselves. They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. In a recent survey, 67%...
Infographic: bring your game 23 Aug 2013 | 09:33 pm
Customer service can be like a game. Decisions need to be made, paths are chosen, and if you bring your A-game, rewards are reaped. But it’s also very serious. It affects your customers, team, and bus...
It’s about much more than a service. It’s about an experience. 22 Aug 2013 | 09:29 pm
At charity: water, our supporters are at the core of who we are. They make our work possible, and it’s important to us that we continually work to enhance their experience. We personally respond to e...
The next big thing in customer self-service: Help Center 21 Aug 2013 | 01:51 pm
Zendesk has always believed in the power of customer self-service. Over the years, we’ve added new self-service features, improved search, and introduced a mobile-optimized experience for your end-use...
Community tip: keeping procedures up to date 19 Aug 2013 | 09:20 pm
A common feature I’m sure every Zendesk user takes advantage of is their wonderful Macros. This feature not only allows your team to be consistent with their answers to customers but it also saves a t...
Six questions to ask before setting up your community 15 Aug 2013 | 09:29 pm
There are lots of reasons why building a community may make sense for you. A robust user community can be a wonderful long-term asset for your business. It’s a great source of knowledge that is indepe...
Zombie tickets 14 Aug 2013 | 09:00 pm
Some tickets just won’t die. Six months ago, I was working the graveyard shift when I got an email that I assumed was an open and shut case from a new customer. She wanted to know a little bit about ...
The Zendesk tool belt: 5 new integrations 13 Aug 2013 | 09:00 pm
Make the most of your Zendesk experience by integrating with your favorite business apps. Here are some of the latest additions in our Zendesk apps marketplace: Ducksboard Ducksboard joins the ranks ...
Tip of the week: Building your change management process 12 Aug 2013 | 09:29 pm
I’ve shared the theory behind good change management with you before, but maybe you’re wondering how to build that process into your Zendesk. Fortunately, it’s easy to do and for the simplest change m...
