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Who is contacting your contact center? 20 Aug 2013 | 01:00 am
When most people think of contact centers, they think of consumers calling into sales or customer service agents. Those same consumers might be chatting with agents on-line, or communicating through ...
Going Green with Unified Communications – Environmental, Public Relations, and P&L Impacts are Positive 19 Aug 2013 | 09:44 pm
Unified Communications is one of those critical IT initiatives that provide efficiency, flexibility and scalability – but have you stopped to consider how unified communications can be considered a gr...
Don’t allow a lack of resources hinder your IT organization 5 Aug 2013 | 06:44 pm
In a recent survey conducted by ZK Research included in the whitepaper titled Top 10 Drivers of Hosted Communications, 38% of the respondents suggested that the #1 reason why organizations have not ye...
Is Recreational Traffic affecting your network performance? 2 Aug 2013 | 06:46 pm
Chances are that right now, somewhere between 30 to 90 percent of your organization’s WAN capacity is being consumed by recreational traffic. That means that a significant portion of every dollar spe...
Just the Fax 30 Jul 2013 | 01:39 am
I admit it. I’m not much of a fax person. I think the last time I had to fax something was for a personal real estate transaction that required a signed form. So you can understand my surprise when...
Shadow IT – What is it and should I fear it? 29 Jul 2013 | 06:24 pm
Over the last couple of years we’ve seen the rise of something we call Shadow IT. Shadow IT is the “gray market” of hardware and software being used by employees that is not supported by a company’s c...
West IP Communications + Cisco = Success 29 Jun 2013 | 12:02 am
My name is Marcus Schmidt, and I am the director of product development for West IP Communications. My task is to help keep our products on the forefront of technology and develop go-to-market strateg...
West IP Communications Receives Three Cisco U.S. Partner Awards at Cisco Partner Summit 2013 20 Jun 2013 | 11:17 pm
U.S Cloud Provider U.S. Collaboration Cloud Provider U.S. Central Solution Provider of the Year LOUISVILLE, KY, June 20, 2013 – West IP Communications, a subsidiary of West Corporation and a leading...
West IP Communications Receives Three Cisco U.S. Partner Awards at Cisco Partner Summit 2013 20 Jun 2013 | 06:38 pm
U.S Cloud Provider U.S. Collaboration Cloud Provider U.S. Central Solution Provider of the Year LOUISVILLE, KY, June 20, 2013 – West IP Communications, a subsidiary of West Corporation and a lea...
Unified Communications and Mobility: Seize the Trend and Enhance ROI 11 Jun 2013 | 10:28 pm
by Bob Wise, EVP, West Corporation Seriously, what choice does the IT Leader have but to integrate the increasing number of end-user devices? This may feel a bit like the tail wagging the dog, but ev...
