Most social media customer service related news are at:
The Real Reason Kickstarter Was Invented 30 May 2013 | 12:44 pm
After the success of Veronica Mars and Zach Braff on Kickstarter, everyone wants a piece of the action thinking that they only need to appear and the money will follow. Melissa Joan Hart's attempt fai...
Samsung Create Brilliant Staring Challenge To Win A Galaxy S IV 29 May 2013 | 09:45 pm
Samsung, telecom provider Swisscom and agency Heimat Berlin set up a booth in a busy railway station in Zurich. Showing off the Galaxy S IV's smart pause feature, which allows to scroll without touchi...
More social media customer service related news:
Praxisleitfaden „Social Media im Kundenservice“ ds360grad.com 6 Apr 2012 | 12:10 am
Einen erfolgreichen Einstieg in den Social Media Customer Service erleichtert der Praxisleitfaden „Social Media im Kundenservice“ der MIND Business Consultants. Dabei stößt man nämlich nicht nur auf ...
Social Media Customer Service For Small Businesses optimizationtutor.com 19 Jun 2011 | 09:35 am
Customer service on the web is very important and no one is training small businesses on that in an effective manner. We can teach anyone how to find people who are complaining or saying negative or p...
Social Media Monitoring and ROI forum slides alex-brown.co.uk 20 Jun 2012 | 12:43 am
I'm doing a presentation next week at a conference where I am going to update on our social media customer service (or 'Digital Care' as I call it) story, so I thought I'd share the slides for those w...
Praxisleitfaden „Social Media im Kundenservice“ ds360grad.com 5 Apr 2012 | 08:10 pm
Einen erfolgreichen Einstieg in den Social Media Customer Service erleichtert…
One Simple Way to Boost Agent Utilization: Social Media Customer Service globalresponse.com 18 Dec 2012 | 12:29 am
There’s a new way to get an even better return on your investment in dedicated agents at your outsourced contact center. Boost agent utilization with social media customer care. The percentage of each...
Social Media Customer Service prefered by over 30% of users satisfactionsecrets.com 7 Jan 2013 | 07:00 pm
A new study called The State of Social Customer Service 2012 was recently released by NM Incite, a joint venture between Nielsen and McKinsey & Company. It highlights the importance of organizations p...
Revolutionizing Customer Service with Social Media (Part 2) blogpulse.com 24 Jan 2013 | 06:59 pm
NM Incite's recent State of Social Media Customer Service study shows that Hispanic social media users are 21% more likely than the average U.S. social media user to use social care.
2012 Social Media Leadership Awards White Papers | Social Media Customer Service Case Studies socialstrategy1.com 9 Apr 2013 | 07:19 pm
The Social Media Leadership Awards is an international competition, organized by Social Stategy1, Inc, Knowledge@Wharton , and sponsored by... Read more The post 2012 Social Media Leadership ...
Top 10 Social Media Marketing Articles Of This Week (May. 04 – May. 10) intigi.com 10 May 2013 | 11:25 pm
Did you miss this week’s top social media marketing gems. No problem, here they are! #1 The First Mile: The Broken Link of Social Media Customer Service by Brian Solis For all that social media is doi...
Focusing only on social media customer service is not an option! atladasmedia.co.uk 29 May 2012 | 06:19 am
On a previous blog post about how UK telecommunication brands fail when using Twitter as a customer service tool I mentioned as one of the four ‘insights’ that…. “Social media is NOT a replacement fo...
