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25 Data Points on Generation C: The Connected Consumer 30 May 2012 | 10:00 pm
How well do you know Gen Y? Here are some interesting points for discovery that get us thinking beyond what we think we know today: 59% update their social status in class. 29% find love through Fa...
{Infographic} Does Social Commerce Work? 29 May 2012 | 10:00 pm
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Why Most "Common Wisdom" About Social Media and Customer Service Is Wrong socialmediabust.com 18 Jan 2011 | 06:53 am
Amidst the hype and hope about the power of social media and customer service, a good number of statements have been made that way overstate the power and effects of social media. One of the most obvi...
Create Social Media Fans on FaceBook & Twitter searchformakemoneyonline.blogspot.com 19 Dec 2011 | 09:33 am
I'm sure that here you can find best practices to promote your brand on Facebook and Twitter. Using social media for customer service and engagement. - Today's social media digital measurement strate...
Social Customer Service – 10 tips to help you out. kpstudios.co.uk 16 Feb 2012 | 03:26 am
Let’s talk about social media and customer service and how to get the most from it. here are 10 things to do if you’re getting into social customer service. 1. Listen effectively: If you know what...
Social Media for Customer Service dfwsocialmediamarketing.com 5 Jul 2012 | 02:06 pm
Social media for customer service is growing in popularity. Many customers prefer the convenience of customer support through this medium. Companies, in an effort to increase sales and maintain loyal ...
Using Social Media for Customer Service instamanager.net 17 Jan 2013 | 06:08 pm
A conversation happening right now on the InstaManager LinkedIn community reminded me of an article I read last year about the use of Social Media as a customer service channel. The study upon which ...
Social Media and Customer Service Centers, A New Trend (Infographic) technected.com 13 Feb 2013 | 04:08 am
Social Customer Service presented by Five9 The post Social Media and Customer Service Centers, A New Trend (Infographic) appeared first on Technected.
Tips in Using Social Media for Customer Service my247va.wordpress.com 11 Mar 2013 | 07:49 am
Tips in Using Social Media for Customer Service By: Jason Fell As social media continue to rule the internet era, more people are refusing to use traditional channels like calling and sending email. I...
Vacature: Client Succes Manager webcarecompany.nl 15 Mar 2013 | 12:06 pm
The Webcare Company zoekt een een nieuwe collega voor een uitdagende functie in Utrecht. Je begeleidt onze opdrachtgevers op het gebied van Social Media en Customer Service. Je doet dat door gebruikt ...
Many Retailers Lagging in Social Media Responses to Customers’ Issues shopperscritique.com 12 Jul 2013 | 06:51 pm
By Rachel Farrell | Posted: July 12, 2013 on www.prdaily.com If you’re among the 50 percent of U.S. online retailers that use social media for customer service, stand up and take a bow. If you take l...
Many Retailers Lagging in Social Media Responses to Customers’ Issues shopperscritique.com 12 Jul 2013 | 07:14 pm
By Rachel Farrell | Posted: July 12, 2013 on www.prdaily.com If you’re among the 50 percent of U.S. online retailers that use social media for customer service, stand up and take a bow. If you take l...