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Consumer Futures 9 May 2013 | 02:45 pm
Consumer Minister Jo Swinson today (9 May 2013) announced the transformation of Consumer Focus into Consumer Futures. The change comes in advance of Consumer Futures becoming part of Citizens Advice a...
Smart Prepayment in Great Britain – Making prepay energy work in a smart world 8 May 2013 | 05:03 pm
The regulatory framework for smart meter rollout in Great Britain has been under development for a number of years. Consumer Focus, as the statutory watchdog for energy consumers, has been representin...
Three cheers for some banks! 3 May 2013 | 01:00 pm
Consumer Focus is changing. We published our 2013/14 Work Plan at the end of March. Although some things are changing, others are not. We still retain our statutory duty to protect consumers in vulner...
Regulated Industries Work Plan 2013/14 8 Apr 2013 | 07:15 pm
Over the last year we have been undergoing a metamorphosis. We no longer work across the economy and we are now focussed exclusively on representing consumers’ interests in complex regulated markets....
Regulated Industries Work Plan 2013/14 8 Apr 2013 | 07:15 pm
Over the last year we have been undergoing a metamorphosis. We no longer work across the economy and we are now focused exclusively on representing consumers’ interests in complex regulated markets. M...
Consumer Focus welcomes Ofgem’s decision to levy a significant fine on SSE for systemic failure in its direct selling operations 3 Apr 2013 | 02:38 pm
Adam Scorer, Director of Policy at Consumer Focus said: ‘This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fu...
Consumer Focus welcomes Ofgem’s decision to levy a significant fine on SSE for systemic failure in its direct selling operations 3 Apr 2013 | 02:38 pm
Adam Scorer, Director of Policy at Consumer Focus said: ‘This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fu...
Ofgem takes over management of the Confidence Code 27 Mar 2013 | 06:48 pm
Today (27 March 2013) Ofgem has taken over management of the Confidence Code – a code of practice for household energy price comparison websites. Until now the code has been managed by Consumer Focus....
Smart Metering Prepayment in Great Britain – Making prepaid energy work in a smart world 27 Mar 2013 | 04:29 pm
The regulatory framework for smart meter roll-out in Great Britain has been under development for a number of years. Consumer Focus, as the statutory watchdog for energy consumers, has been representi...
DECC’s analysis on energy and climate change policies 27 Mar 2013 | 01:50 pm
Responding to the Department of Energy and Climate Change’s (DECC) Impact Assessment, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘All serious projections show that our energy bills...
